Privacy Policy.
How we collect, use, and protect your personal data, and your rights under UK GDPR.
Who we are
Botley Byrne Building Surveyors Limited (Company No. 09030655), of 17 Hanover Square, London W1S 1BN, is the data controller for the personal data described in this policy.
Information we collect
When you submit an enquiry through our contact form, we collect your name, email address, phone number, company name, property type, number of properties, and the service you are enquiring about. We also collect standard technical information (such as IP address and browser type) when you visit our site.
How we use your information
We use your information to respond to enquiries, provide quotes, deliver surveying services, and meet our legal and regulatory obligations as a RICS Regulated Firm. Where you have consented, we also use cookies to measure the performance of our advertising and understand how visitors use our site (see our Cookie Policy).
Legal basis for processing
We process your data on the basis of legitimate interest (responding to your enquiry), performance of a contract (delivering an instructed survey), consent (advertising and analytics cookies), and legal obligation (regulatory record-keeping as required by RICS).
Sharing your information
We do not sell your personal data. We may share it with trusted service providers who help us operate our business (such as our form processing provider, Formspree, and Google for advertising and analytics where you have consented), and with regulators or authorities where required by law.
Data retention
We retain enquiry and client data for as long as necessary to provide our services and to meet our professional indemnity, regulatory, and legal record-keeping obligations, after which it is securely deleted.
Your rights
Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and to object to or withdraw consent for its processing. To exercise any of these rights, contact us using the details below.
International transfers
Some of our third-party providers (such as Google) may process data outside the UK. Where this happens, we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect your data.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Related policies
See our Cookie Policy for details on how we use cookies, and our Imprint for our company details.
Contact us
To exercise your rights, or if you have any questions about this policy, contact us at michael.byrne@botleybyrne.co.uk or write to us at 17 Hanover Square, London W1S 1BN. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Ready to discuss your property?
Phone
020 3178 8099Address
17 Hanover Square, London W1S 1BN
Your property, thoroughly surveyed and fully protected.